accessability_icon-103x103The Women’s Centre Grey & Bruce is committed to providing persons with disabilities with equal opportunities and standards of goods and services in accordance with the Accessibility for Ontarians with Disabilities Act.  These goods and services will be provided in a manner that respects dignity, independence, integration and equal opportunity.                   

We are committed to providing individuals with disabilities the same opportunity to access our services and allow them to benefit from the same service, in the same place and in a similar way as other customers.  The shelters main floor is accessible with one resident room located on this level that is equipped to support women with most disabilities. All counselling offices are located on the main floor.  The administration office has an accessible office on site with a wheelchair ramp.  Other accommodations to meet at other safe locations such as the shelter site can also be arranged upon request.

Staff and our volunteers receive training to communicate with our clients on how to interact and communicate with people with various types of disabilities and we are open to learning more from our clients. Printed material in larger font size is available.  Our website has accessible features.  We are committed to welcoming people with disabilities who are accompanied by a support person and/or a service animal. The Women’s Centre will provide notice in the event of a planned or unexpected disruption in services. Notices will be posted on the main entrances to the building and callers will be informed.

The ultimate goal of The Women’s Centre Grey & Bruce is to meet and surpass our client’s expectations. Comments on our services regarding how well those expectations are being met are welcome and appreciated.  Anyone who has a question or concern will be referred to the Executive Director of The Women’s Centre. Feedback forms are available on our website (click here) or in print copy at the Administration Office and the Shelter. Individuals can expect a response in 10 business

TTY Service

The shelter location is equipped with a TTY.

When calling The Women’s Centre, please be sure to tell the operator you are trying to reach a support worker.  This way, the call will progress much more quickly.

How to use TTY Service

tty_smIf you need to call The Women’s Centre and require TTY service, please do the following using your TTY machine:

Dial 711 (The Bell Relay operator will answer saying Bell Canada Relay service, (operator’s name) speaking, followed by GA (for go ahead).

Type in 519-371-1600 and then type GA.  Tell operator you are trying to reach a support worker or type in the name of the person you are trying to reach.  Doing so helps the agent connect to the person you are calling.

How Bell Relay service works for a TTY user:

Persons who are deaf, hard of hearing or have a speech disability use a TTY to type their conversations to a Bell Relay operator.  The operator then reads the typed conversations to the other party.  The Bell Relay operator then types the other party’s spoken words back to the TTY user.

How Bell Relay works for voice users: 

You can easily initiate home or mobile phone calls to TTY users using the Bell Relay service.  A Bell Relay operator will type your spoken words to TTY users and read back their replies.

Website Increase Font Size

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To increase or decrease the font size on the website of The Women’s Centre move to the bottom of the page where you see the three A’s.  Click on this to increase or decrease the size of the text.